Active Wi-Fi Enabled RFID Provides Clear ROI Path, Analysts Say
September 1st, 2008Asset tracking using active Wi-Fi enabled radio frequency identification (RFID) tags provide a clear path to return on investment (ROI) if you know where to look, according to a recent study from Forrester Research. Forrester created two conservative ROI models profiling sample companies tagging more than 1,000 assets during three consecutive years. The first sample company is a parts supplier to auto original equipment manufacturers (OEMs) tracking reusable bins. The second is a hospital tracking mobile equipment. The biggest differences between the two were the number of inventory audits being performed and the amount of time it took staff to locate the asset when they needed to use it.
The result: For the highly controlled parts manufacturer, an estimated 9% ROI. However, for the hospital with limited preexisting controls and staff who spend an inordinate amount of time searching for assets, the estimated return jumps to 69% ROI with cumulative benefits of more than $1 million. Plus, the companies saw future rewards like using the data to analyze and improve process flows.
Over the past decade, RFID technology has matured beyond experimental lab testing into a viable solution for tracking the physical location of assets in a variety of operating environments. But for many companies, determining the business value of moving to active RFID has been an elusive task, according to Forrester analysts Patrick Connaughton and Roy Wildeman.
Providing some insight into scenario No. 2, a hospital implements an asset tagging and tracking program that assumes infusion pumps and wheelchairs are being tagged first, medical staff will spend 20% less time searching and maintenance and audit will spend 50% less time.
It also assumes one thousand assets are tagged during the three years, the hospital spends $350,000 for software licenses, wheelchairs are being searched for more frequently than pumps, and three complete inventory audits are done annually.
Forrester analysts say success hinges on process improvements, not necessarily technology. It’s not just the immediate labor savings that drive the ROI. It’s supporting and continuous process improvements in inventory distribution and smarter procurement that make a difference.


- The value of the asset is not as important as how frequently it’s being searched for. Forrester analysis showed the benefits of tagging wheelchairs was actually greater than those from tagging more expensive pumps because of the higher frequency wheelchairs are being looked for.
- Start with at least 500 mobile assets to tag. To realistically absorb the initial implementation costs, a company would need to plan to tag at least 500 mobile assets to see a return within three years.
- Don’t overestimate benefits. These models are extremely conservative in benefits calculations, exaggerated on costs, and the risks factored in also often assume no benefits as the worst case scenario. Use this as a starting point and scale it back even further for your project to ensure that expectations are met.
- Establish clear and definable metrics. For this model, we used the labor costs and amount of time saved as the primarily variables in the benefit calculations. If that does not work for your company, then find a metric that does, and define it very clearly to all of the stakeholders. Without early buy-in on this basic assumption, it will be difficult to gauge success later on in the project.






